FAQ

WHAT IS YOUR CURRENT PRODUCTION TIME?

Your items will be lovingly handmade by myself (sewn items) or Steve (wooden items) here in our studio and woodshop, so please allow up to 5 business days for your product to be created. Business days are typically Monday through Friday, but do not include holidays. There may be times when the store is closed for longer periods, or we may be experiencing heavy workloads that effect production times. If this occurs, we will post a notice on our home page. Please keep in mind that shipping transit time will be in addition to the production time. Most US orders will be received 2-5 days after shipment. International customer, please allow at least 10 days to, occasionally, 6 weeks for delivery. 

DO YOU SELL INTERNATIONALLY? 

Yes! However, please take note of the shipping times mentioned above. We have no control over the speed of the postal systems involved or how long your package will take to clear customs so please order accordingly. Also, please be aware of the import policies of your country. The Seafoam Cottage is not responsible for, and will not pay, and duties or taxes required by the destination country.

HOW DO I PERSONALIZE THESE ITEMS?

If you are purchasing an item that includes personalization (such as initials, dates, birth info etc) all info and details should be written in the Note to Seller box during checkout. If you would like to request a completely custom order, please email us!

CAN I RETURN MY ITEM?

All sales are final, so please order carefully. Please thoroughly read the item's description before purchase. If you are purchasing pillow covers, please measure your pillow forms prior to purchase. Refunds will only be made if your item does not reflect the picture and description shown. Please contact us within 3 days of receipt if you have any problems with your order.

IS MY PILLOW COVER MACHINE WASHABLE?

Yes! Our pillow covers are machine washable, unless otherwise noted in the listing. Wash inside out with a mild detergent, such as Woolite. Then, air dry and iron as needed on reverse, or using a press cloth.

WHAT IS AN INSERT?

An insert, also known as a pillow form, is the stuffing which will fill the cover you are purchasing from our store. Pillow inserts are purchased separately from the covers and come in standard sizes, such as 12" x 12", 16" x 16", 18" x 18" etc. Some listings include the option of including an insert with your purchase. Pillow inserts can also be found locally at stores such as Joann Fabrics, Hobby Lobby and Crate & Barrel or online through Amazon, or similar site. Each listing shows the pillow insert the cover will fit, NOT the actual size of the cover. Professional pillow covers are made a little smaller than the intended insert to ensure a snug fit.

I ALREADY HAVE INSERTS. HOW TO I MEASURE THEM?

It is ALWAYS a good idea to double check the size of your pillow inserts, even if you think you know what they are. Remember that I will be making a cover to fit your pillows, so accurate measurement is essential and the responsibility of the buyer. To measure your pillow forms, take the top two corners of your forms and pinch them between your thumb and forefinger. Then, pull the fabric of the form as taught as possible and hold it up against a measuring tape or yard stick. Alternatively, take a soft measuring tape (or you can use a piece of string, mark it and then measure the string) and drape it over your pillow. You'll want to measure the middle (plumpest part) straight across from one side seam to the other. Either method will give you the size of your form.

Please keep in mind that all sizes listed in the pillow cover listings refer to the pillow size, NOT the size of the finished cover. Pillow covers are made approximately one inch smaller than the pillow for which they are intended, to ensure a snug, professional fit. For example, if you order a "18" x 18" pillow cover" in my shop, this means that it is a cover to fit an 18" x 18" pillow. The actual cover will measure approximately 17" x 17".

THIS ITEM IS A GIFT. CAN YOU INCLUDE A NOTE & GIFT WRAP?

Absolutely! We hope you'll find something in The Seafoam Cottage that's just right for that special someone. We send out all our items wrapped like little gifts, so they are all ready for giving. If you would like to include a gift tag, please leave all the info in the Note to Seller box during check out. We'll hand write it and slip it in the package! Items that are indicated as gifts will not include an invoice unless specifically requested.

IS IT OKAY TO SEND YOU A PHOTO OF MY ITEM IN IT'S NEW HOME?

Of course!! We LOVE seeing how our products fit into your life!! Please feel free to email us or tag us on social media. We reserve the right to use photos in our store promotions. However, we respect your privacy & will never reveal your identity unless you specify that you would like credit for the photo. If you would like photo credit, please let us know when posting your photo.